Need help?
Frequently asked questions
Practical answers about prices, booking terms, location and facilities before you reserve.
How does GLOBAL HOTEL GUIDE work?
The guide helps you explore destinations and compare properties. Booking, payment and final conditions are handled by the selected partner.
Is the displayed price guaranteed?
No. Availability, dates, occupancy, taxes, currency and options can change it. Check the full amount on the partner page before paying.
Who handles a change or cancellation?
The booking partner applies your rate conditions. Use the confirmation email for its contact details and deadlines.
How should I compare two hotels?
Compare the full stay cost, actual journeys, exact room category, essential facilities, cancellation rules and several recent detailed reviews.
What does free cancellation mean?
Only until the deadline stated for that rate. Check the local time, any prepayment and whether changing dates is also permitted.
Are taxes and breakfast included?
Not always. Some charges are paid on site and breakfast may be extra. Read the itemized final offer.
How can I check the location?
Map the places you will actually visit, the station or airport transfer and the route at your arrival time.
Can I trust photos and reviews?
Photos may show different room categories. Use the room-specific offer and look for recurring, recent, concrete review details.
What if a facility is essential?
Check that it is included with your exact room and rate; ask the hotel for written confirmation if unclear.
Will a hotel hold money on my card?
It may request a preauthorization or deposit. Confirm the amount, purpose, accepted card and expected release with the property.
Is hotel Wi-Fi suitable for work?
Free Wi-Fi alone does not prove in-room coverage or call quality. Check the network, desk, outlets and quiet.
Does the guide store my booking card details?
No. Booking card data is entered with the external partner, which applies its own privacy and security rules.